Support Standards
How creator support is expected to work on Block Arsenal
These standards explain the support posture storefronts are expected to keep, what buyers should be able to find on a listing, and when platform admins step in.
Creator support standards
Every listing must expose a real support route.
Docs, updates, and compatibility metadata should be good enough to reduce repetitive support load.
Verified studios are expected to maintain a cleaner public support posture than unverified sellers.
What buyers should expect
Listings should make it obvious where support lives, what compatibility assumptions the product makes, and what the creator expects buyers to do before opening a support request.
If support is routed to Discord, docs, or an external support desk, that route should be real, current, and clearly visible on the listing or storefront.
Refund notes, support expectations, and release notes should stay aligned so buyers are not bounced between contradictory instructions.
When Block Arsenal steps in
Fraud, entitlement, or billing disputes
Harassment or abuse in listing discussion
Discord-linked premium support eligibility issues
DMCA, takedowns, or policy conflicts