Help
Get help on the assets and systems you need
Find official Block Arsenal help, quick answers, and the right place to ask questions about a specific asset, plugin, or platform issue.
Help with a marketplace asset first
Open the asset in your library or downloads list and use the support details attached to that listing. That is the fastest way to reach the seller, plugin team, or creator responsible for that specific item.
Use Discord for Duck Creations core systems
Duck Shot, Vehicle MC, Duck Blocks, and DuckShell core plugin help routes through the Duck Creations Discord. Premium support stays separate so Pro or premium-core users can be handled faster.
Support Standards
What creators are expected to maintain
These are the baseline support expectations for storefronts on Block Arsenal. They help buyers understand what kind of help to expect, and they help creators keep their public support posture clear.
FAQ
Common questions
Why is support Discord-first now?
Because fast support is easier when the seller, admins, and community can all see the same conversation in one place.
Can I still get help on the website?
Yes. Every resource keeps onsite discussion and documentation tabs. Discord is the primary escalation and live-support path.
What unlocks premium support?
Premium support is modeled off purchase state plus a linked Discord account, so we can route verified customers correctly.
Who controls abusive or low-quality discussion posts?
The listing owner leads day-to-day moderation, but platform admins retain full override authority.