Legal Disclaimer
The explanations and information provided on this page are general and do not constitute legal advice.
This Refund Policy outlines how MCWAR.CO ("we," "our," or "us") manages refunds for digital products and in-game purchases.
For personalized legal guidance based on your jurisdiction, we recommend consulting a qualified legal professional.
1. Overview
This Refund Policy governs all transactions made through MCWAR.CO, our online store, or affiliated payment platforms (e.g., Tebex, Buycraft, Stripe, or PayPal integrations).
Because our offerings consist of digital products and virtual game items, all purchases are considered final and non-refundable unless otherwise stated below.
2. Eligibility for Refunds
Refunds will only be issued under the following limited circumstances:
- Duplicate Transactions: You were accidentally charged more than once for the same product or package.
- Processing Errors: A confirmed technical issue on our end prevented your purchase from being delivered.
- Unauthorized Payments: A verified case of fraudulent use of your payment method, confirmed through our payment processor.
- In all cases, refund requests must be submitted within 7 calendar days of the transaction date and include proof of purchase (e.g., transaction ID or receipt).
3. Non-Refundable Situations
Refunds will not be provided for:
- Voluntary purchases (including mistaken or unwanted rank/item selections).
- Loss of access due to bans, rule violations, or account infractions.
- Downtime, lag, or server interruptions.
- Purchases of digital currency, loot crates, or other consumable game content.
- Once an item or rank is credited to your account, ownership is deemed complete and irreversible.
4. Refund Request Process
If you believe you qualify for a refund, please contact our support team via support@mcwar.co or through our official Discord within the 7-day window. Include:
- Your Minecraft username.
- The transaction ID and payment method used.
- A brief description of the issue.
- We review refund claims within 5-10 business days and may request additional information to verify your claim.
5. Chargebacks and Fraud
Any attempt to bypass this policy through chargebacks or payment disputes will result in an immediate and permanent ban across all MCWAR.CO services.
We reserve the right to share fraud data with payment processors and other servers to prevent abuse.
6. Changes to This Policy
MCWAR.CO may update or modify this Refund Policy at any time. The "Last updated" date above reflects the most recent version.
By completing a purchase, you agree to be bound by the latest version of this Refund Policy.
7. Contact Information
For refund-related inquiries, please contact support@mcwar.co or Discord: discord.gg/mcwar.